Whitepapers

This whitepaper explores how manufacturing field service operations are evolving from manual models to intelligent, agent-driven service ecosystems. It examines the growing challenges faced by field service teams and explains how agentic AI is reshaping service delivery. This also highlights how Salesforce Agentforce enables autonomous decision-making, real-time technician support, and seamless customer communication within field service workflows. Kasmo’s FSL Agent solution, built on Agentforce, enhances workflow orchestration and deep Salesforce integration to work together to empower customers, support technicians on-site, and end-to-end field service execution.