CTI, or computer telephony integration, is a key element of the customer service center automation strategy. Amazon Connect integration will allow Salesforce
Transforming experiences to elevate them to the truly digital era does not stop with enterprises.
We’ve covered the overview of Salesforce Marketing Cloud in our earlier blog. The CRM platform crafted for marketers offers an array of benefits by helping brands
From its humble beginnings in 1999, Salesforce has come a long way to be the most preferred CRM tool among enterprises today.
Businesses reported a 451% increase in qualified leads after implementing marketing automation.
In the last few years, a majority of IT organizations have invested in legacy system modernization to enhance business operations.
Field Service Lightning FSL) or Salesforce Field Service, is a platform extension of Salesforce Service Cloud that allows organizations to have a
93% of customers revealed that they are likely to make repeat purchases with businesses that offer excellent customer service.
In today’s economic climate, organizations are constantly on the lookout for next-gen technologies that can help them optimize business strategy, deliver exceptional
Businesses have been charting their digitalization journeys and working towards transformation for the past few years.
